Our terms and conditions are in place to protect both you and us. They are legally binding by both parties and they are enforceable in English law. By signing the booking contract you agree to have read, understood, and agreed to them without prejudice. They are open, honest and fair with no hidden gimmicks or small print.
We reserve the right to change our pricing structure as is deemed necessary at any time. Any existing or pending bookings are protected from any price increases.
1. All bookings must be done on-line with a valid, working email address. A mobile phone number is also required to verify authenticity and to receive delivery notifications from DPD.
2. To secure and confirm a booking, an online payment must be made. The total cost of the booking is £350. This can be paid with either a £50 deposit or a one-off payment of £300. (Payments in full attract a £50 discount). All initial payments, whether a deposit of £50 or the full payment of £300, are entitled to our 28 days cooling off period in case you wish to change your mind and receive a full refund.
3. If your wedding date is available, then further documents will be sent to the valid working email address. For customers who select to pay the £50 deposit, then an invoice will be sent for the remaining balance of £300. Invoices have a due date by which the remaining balance must be paid. Any remaining balance payments can be for any amount and made any time up to the due date using a debit card, credit card or your PayPal account. In all cases the method of initial payment we accept are:
Debit Cards,
Credit Cards,
Amazon Pay,
Direct Debit,
Apple Pay
PayPal
Android Pay
Bank Transfer
4. All customers have 28 days from their first payment to change their mind and receive a full refund with our 28 day cooling off period.
5. After the 28 day cooling off period has passed (from day 29 onwards) then restrictions on refunds will apply as listed in our refunds section.
6. Please ensure that permission has been granted from the venue owners to film in their building. Certain venues may charge a fee for such filming but we at David Gray TV are not responsible for any charges and these charges do not form part of the booking contract you agreed with us. It is your responsibility to check, agree and pay for any such license that any venue owner will charge for filming.
7. Once a booking has been confirmed with a payment, the following e-forms will be sent to the valid working email address which must be completed and sent back to us in a timely manner:
A - The appointment booking
B - The Full Wedding Application (mobile phone number required)
The above e-forms are also available from within your secure page portal.
7.1 – A secure 5 digit code will be sent to the mobile phone number registered in order to authenticate your identity. The 5 digit code will need to be entered onto your full wedding application for confirmation.
8. Certain areas of the website (https://www.davidgray.tv) will be restricted to membership and/or password protection. Do not share any personal passwords. We reserve the right to change and alter passwords/membership/access to any area of our website without prior notice.
9. If you decide to cancel your booking after the 28 day cooling off period has elapsed then all our costs which have been attributed to your wedding will need to be paid for. See our refunds and cancellation policy.
10. Your final event pack containing any of your drives, cases and any other merchandise will be delivered by courier and will need to be signed for.
11. The courier service we will use is DPD Local, who will provide a text message/email message with a 1 hour time slot on the day of your delivery and supply a tracking reference number for you to trace the parcels delivery progress live online. With the DPD mobile app, you can change your delivery preferences.
12. Please understand that not all the features you are paying for are available at every event venue/facility. Different venue layouts and weather conditions at the time will determine what features we can safely provide. A small outdoor venue in an obelisk for example, will not allow us to use 4 cameras because of space restrictions, whilst windy, rainy conditions will not allow the safe flight of our drone cam-for example. The price of your booking will not be reduced if we cannot supply all our features due to conditions out of our control. The timing of your wedding may also have an impact on the services we can provide such as interviews and diary messages due to timing constraints. We will however, strive to meet all the features wherever we can.
13. Our website is hosted on a secure server so we can provide the highest levels of security and trust to you.
PENALTIES- Additional costs that could occur if something goes wrong.
14. We will treat you and your guests with respect and dignity at all times and we would expect the same in return. We will not tolerate aggressive, abusive or violence to any member of our staff, whether or not the perpetrators is/are under the influence of alcohol, drugs or any other outside factor. In such cases that may arise we will;
Inform the relevant authorities and prosecute in ALL cases
No footage will be supplied to you
No refund will be supplied to you
We will leave the premises with immediate effect
Your wedding relationship with us will cease immediately
It is highly recommended therefore, that you take out wedding insurance to cover any problems that may arise.
15. Any breakages/damage by any of your wedding guests directly or indirectly to any of our equipment either accidental or deliberate will need to be paid for. Your wedding footage will not be issued until any damage is paid for in full. It is your responsibility to keep your guests in order and any bill for damage will be sent to you. You would then need to recoup the cost from your guests in question. We highly recommend you take out wedding insurance prior to making a booking in order to assist with any unforeseen circumstances that may arise.
16. It is also very important to note that once you receive your final package from us via DPD, containing all your drives, discs and media, that we delete all the raw footage of your wedding from our servers after 7 days, so if you need to get in touch about any footage on your media then you need to let us know within 7 days of receiving it. This is why we track and trace your parcel so we know when it has been received by you and that a record is kept of such delivery. Once we have deleted the raw footage we are unable to offer any further assistance regarding the media content.
17. It is your responsibility to let us know if there are any faults within 30 days of receiving your product so we can make the necessary arrangements to replace any faulty goods.
MOVIE CONSENT
18. By signing the full wedding contract you also agree to the filming of all guests at your wedding without prejudice. You grant us permission to use photographs and/or video and audio taken of yourselves and any of your guests. These images and audio may be used in educational and documentary materials such as public service announcements, grant applications, video documentaries and both printed and online newsletters. You also hereby agree to release, defend, and hold harmless David Gray TV and its employees and agents, including any publishing and/or distributing the finished product in whole or in part, whether on paper or online, via electronic media or on websites, from any claim, damages, or liability arising from or related to the use of such video/photographs, including but not limited to any misuse, distortion, blurring, alteration, optical illusion, or use in composite form, either intentionally or otherwise, that may occur or be produced in taking, processing, reduction, or production of the finished product, its publication, or distribution.
19. You also confirm that both the bride and groom are 18 years of age or older and understand that you are free to address any specific questions regarding this release by submitting those questions in writing prior to signing, and you agree that my failure to do so will be interpreted as a free and knowledgeable acceptance of the terms of this release.